Refund policy

1. Digital products and your right of withdrawal
Our products are digital content that is delivered right away. You get your download link on the order confirmation page and by email as soon as your payment goes through.
At checkout you agree that delivery starts immediately, and you confirm that you understand you lose your 14-day right of withdrawal once the download is available. For this reason, we can't give refunds because you changed your mind, bought by mistake after downloading, or no longer want the product.

2. When you can get a refund or a replacement
Your consumer rights stay in place. Contact us if:

• The file is damaged or won't open, or pages are missing or unreadable.
• The product is materially different from the description on our website.
• You never received your download link and we can't give you access.
• You bought the same product twice by mistake, for example an adventure you already own, or an adventure plus The Complete Collection that already includes it. Contact us within 14 days and we'll refund the duplicate.

We'll first try to fix the problem by sending you a working file or a new download link. If we can't fix it within a reasonable time, we'll refund you in full.

3. How to ask for help
Email us at info@riddlerovers.com and include:

• your order number;
• the product name;
• a short description of the problem (a screenshot helps).

We reply within 2 business days.

4. How refunds are paid
Approved refunds go back to your original payment method within 5–10 business days. Your bank or payment provider may take a few extra days to show it. Once a product is refunded, its download access is disabled.

5. Printing issues
Colours, paper and printer settings affect how pages look, so we can't refund because of the print result. Some adventures must be printed at 100% / Actual size. The print notes on each product page tell you which ones. If something doesn't print correctly, write to us and we'll help.

Last updated: 30/09/2026