HELP CENTRE

Questions & Answers

Everything about downloading, printing and playing our adventures. Can’t find your answer? We’re one message away.

Buying & Download

How do I receive my adventure?

Right after checkout you get an email with your download link. Download the PDF, print it at home or at a copy shop and play the same day. Nothing is shipped.

I didn’t get the email. What now?

Check your spam or promotions folder first. If it isn’t there, write to us from the Contact page with your order number and we’ll send the link again.

Which payment methods do you accept?

The payment methods shown at checkout. Payments are processed securely by Shopify: we never see your card details.

Can I get a refund?

Because these are digital files you can download straight away, we can’t take them back once the download has started. If a file doesn’t work or something is wrong with your order, contact us and we’ll make it right. See our Refund Policy for the details.

Printing & Playing

Do I need a colour printer?

Colour gives the best experience, because the illustrations are part of the puzzles. Print single-sided.

Which paper size?

The PDFs are A4. They also print on US Letter: choose “Fit to page” unless the printing tips of that adventure ask for Actual size.

Which ages is it for?

Ages 8–12. Each adventure shows its difficulty from 1 to 5 dots. Younger players can team up with a grown-up.

How long does an adventure take?

Most adventures take about an hour. Starhollow Academy takes longer, and Wanderwood has three journeys you can replay.

What if my child gets stuck?

Every game has an answer key for grown-ups, kept at the back so nobody peeks by accident. Most adventures also include a page of gentle hints.

Can several kids play together?

Yes. Kids can play solo or as a team. For more than one player, print an extra copy of the pages they write on.

The Collection & Licence

What’s in The Complete Collection?

All six adventures: Ninja Academy, Jurassic Run, The Lost Pyramid, The Captain’s Last Heading, Starhollow Academy and Wanderwood. That’s 82 puzzles in six PDFs.

Can we print the games more than once?

Yes, as often as you like for your own family. Please don’t share or resell the files.

What language are the games in?

English, with short texts written for ages 8–12.

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Still Have a Question?

Send us a message and we’ll get back to you by email.

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